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Consumer Complaint

We are committed to providing excellent service and maintaining high standards of professionalism. These policies and procedures ensure that all consumer complaints are addressed fairly, consistently, and promptly, in accordance with the AADR Consumer Complaints Policy.

How to Submit a Complaint

Consumers may submit a complaint through any of the following methods:

  • Email: [email protected]
  • Phone: 1-877-852-7517
  • Mail: 4000 Hollywood Blv, Hollywood – Florida – 33021

Information to Include

To help us resolve your complaint quickly, please include the following:

  • Your full name and contact information
  • A description of the issue or concern
  • Relevant dates and supporting documentation
  • Any previous communication or attempts to resolve the matter

Complaint Handling Procedure

  1. Acknowledgment:
    Your full name and contact information
  2. Review:
    A representative will review your complaint thoroughly, including all relevant records and communication.
  3. Resolution Timeline:
    We aim to provide a final response within 10 business days. If more time is needed, we will notify you of the reason and expected resolution date.
  4. Resolution:
    We will communicate our findings and proposed resolution to you via your preferred method of contact.
  5. Escalation (If Unsatisfied):
    If you are not satisfied with the resolution, you may escalate the complaint to management for further review. If the matter remains unresolved, you may file a complaint with the AADR via the AADR Consumer Complaint Resolution portal.

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