By Eric Pemper, Founder of CuraDebt

Helping people resolve debt since 2001 · BBB A+ Rated · In business 25 years

Last updated: June 15, 2026.

Debt Settlement Program: How It Works, and Whether It Is Right for You

Why Minimum Payments Keep You Stuck

Let me start with the math, because once you see it, the rest of this page makes sense. Say you have $10,000 in credit card debt at 28% interest. That is $2,800 in interest in the first year alone, and the balance is growing, so that $2,800 becomes around $3,000 the next year because the balance is bigger. If your minimum payment is $200 a month, that balance is not going down. It will essentially never be paid off. That is a wonderful situation for the credit card company, and not a good one for you.

This is not a small or unusual problem. As of early 2026, the average credit card APR is about 21%, and for accounts actually carrying a balance it runs higher. The average American household carries roughly $9,000 to $11,500 in credit card debt, and U.S. credit card debt sits around $1.2 trillion. Most importantly, a large share of that spending is not splurging, it is groceries, rent, utilities, and medical bills. People are leaning on cards just to cover the basics while the cost of everything has gone up.

Here is how the credit card companies see it. There are different kinds of borrowers. There is the person more likely to fall behind, so they get the highest interest rate to make up for the risk. There is the middle person, likely to pay, and they still get a pretty high rate. And there is the person most likely to pay, who gets the lowest rate. Run the math on all of them, and the companies always come out ahead, because it is statistics. It works for them. It does not always work for you. That is what I want to talk about.

How a Debt Settlement Program Actually Works

A debt settlement program is one type of debt relief, and I think of debt relief like an Uber. The Uber will take you somewhere, but you have to know where you want to go. Where you want to go is a place where you have time for your family, where this is not something you are thinking about all day or lying awake over at night. Debt settlement is just one vehicle to get you there.

In a debt settlement program, your creditors are negotiated with so that you repay less than the full balance you owe. The concept is simple: if the minimum payments are not reducing the balance, then why not negotiate? It applies to unsecured debts, mainly credit cards, where there is no collateral behind the debt. I have been offering debt settlement for over 25 years, and I can tell you the cases where it helps most are the ones where someone is making minimum payments, the balance is not moving, the cost of living keeps rising, and they have fallen behind, often after a hardship. Hearing from those people afterward, when they are finally in a better place, is honestly the most rewarding part of this for me.

How Debt Settlement Works, Step by Step

• You review your situation. First you figure out whether what you are doing now is actually working, whether the balances are going down. If they are not, settlement is worth comparing.
• A program is set up for your unsecured debts. Instead of paying minimums that go nowhere, the plan works toward negotiated settlements on those balances.
• Negotiations happen over time. This is not a two-minute fix. It is generally a couple-year program, and you pay into it over a period of time as settlements are reached.
• Fees come only after a debt is settled. By law, a legitimate settlement company charges its fee only after a debt is actually settled, never upfront. That is one of the most important things to know.
• You reach the other side. The goal is steady progress toward resolving the debt so you are no longer dependent on high-interest cards.

I will be honest with you about the trade-off, because every program has pros and cons and a good company discloses them. Debt settlement is designed for people whose math is not working, and it does have a credit impact and is not guaranteed. But for the right person, it beats years of minimum payments that never end.

The Pros and Cons, Honestly

Every single program has pros and cons, and it is important that those are disclosed to you clearly. I will not pretend debt settlement is perfect for everyone, because it is not. Here is the honest picture.

The real question is not whether debt settlement is good or bad in the abstract. It is whether, for your situation and your family, the pros and cons put you in a better place than what you are doing now. That is the honest way to decide.

Debt Settlement vs the Other Options

Remember the hammer and the nail. If the only tool you have is a hammer, everything looks like a nail, but not everything is a nail. Different situations call for different solutions, and sometimes a different company is the better fit, and sometimes the answer is to do nothing yet. All of it should be evaluated. Here are the main alternatives I would weigh against settlement.

Debt consolidation loan

If you can qualify for a genuinely low interest rate and pay it off fairly quickly, a consolidation loan can get you off the hamster wheel. Honestly, I think everyone in a debt situation should at least check whether they qualify for a loan, just to take that off their plate. If you do not qualify, you check it off the list and look at the other options. See our consolidation loan options. One caution: a loan can quietly extend the problem. I have seen people who started with $20,000 in debt, kept saying “I just want a loan,” and by the time they finally decided to act, they had $46,000 or more, because the loan only delayed the real decision.

Credit counseling and debt management

Years ago, maybe 15 years back, credit counseling was an amazing program, and it is still a good one. We actually offered it at the very start, 25 years ago, in partnership with a wonderful, incredibly organized credit counseling company in Iowa, I flew out and visited them. Back then many creditors would take rates to 0%, and at 0% you have a real chance to pay things off. Over time I watched many creditors who used to go to 0% only go to 10%, then 14%, so in many cases it is not as effective as it once was. It is still worth considering. See our debt management program.

Bankruptcy

Bankruptcy is an option, and it is also a legal decision, so I cannot tell you whether to file. Most people understand what it means. It does carry an emotional impact, and it is something you can be asked about for the rest of your life, even 20 years later, “have you ever filed bankruptcy?”, and you have to answer truthfully. Many people who did not qualify for Chapter 13, often because they had too many assets, found that a debt settlement program gave them what they were looking for without involving the court or an attorney. See Chapter 13 and Chapter 7.

How to Choose a Legitimate Company

Unfortunately there have been some bad players who mislead people, and that makes folks understandably nervous about the whole industry. But I look at it like this: are there good doctors and bad doctors? Yes. Good dentists and bad ones? Yes, I once had a dentist who wanted to do a root canal I did not need, and luckily I did not do it. The industry is no different. Here is what I tell people to actually look at.

• Longevity. If someone has been doing this a long time, they have experience, and just as important, the only way you stay around a long time is by doing the right thing.
• BBB A+ rating. Check it yourself. It matters.
• Review velocity. This is the one most people miss. If a company has 50 complaints over three years but only two in the last 12 months, their service is improving a lot. If 48 of those 50 are in the last 12 months, that is velocity in the wrong direction. Look at the trend, not just the total.
• Full disclosure. Every program has pros and cons, and a good company makes sure those are disclosed to you, and that the program is aligned with your goals: peace of mind, not relying on your cards, doing more for your family.
• Trust, but verify. That is what my mom always said, and it is good advice here. You can and should compare companies, because when you compare, you learn more and make a better decision.

What I Do Today, and Why

Let me tell you a little about where I come from, because it explains why I do this. I started CuraDebt in Carmel Valley in San Diego in 2001, after studying at the University of California, San Diego. I grew up around money being tight, getting clothes at garage sales, watching my parents work incredibly hard, my mom was first generation, and my dad came to the U.S. after World War II. I saw firsthand the stress that money pressure puts on a family, and it stayed with me. Whether someone is struggling because of a hardship, or because costs shot up with inflation, or just because they were not handed many opportunities, I can really relate. It is dear to my heart.

For over 25 years, CuraDebt handled debt settlement, business and MCA debt, and tax debt, all in house. I do not know another company that has done all of that for that long, and I have met with the owners of many companies across this industry over the years. What we do today builds on that experience. Based on the information you provide, your location, your debt amount, and other factors, and if your situation qualifies, I match you with a company in our network that fits, one I believe does excellent work and takes care of its clients. These are often not the companies advertising the most out there, which is exactly why comparing is valuable.

It is a small network on purpose. I get requests every month from companies wanting to join, and the first thing I do is look at their BBB rating, their track record, their professionalism. We only work with companies we believe are among the best. I was recently on the phone with a potential partner, one of the biggest and oldest in their space, and we pulled up their rating together, it was 4.9, and ours on Trustpilot was 4.9 too. I told them, that is the kind of partner we want, because you take care of your clients.

The most important thing right now is to take action. A lot of us are information junkies, we want to read and research forever. But if you are drowning, and I tell you to switch from the side stroke to treading water, eventually you still get tired. Debt relief, when it fits, is more like a lifesaver. So check your loan options, and also check whether a debt relief program could help, because knowing all of your options is how you make the best decision now instead of regretting one later.

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